FAQ


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How do I apply for more credit?

  • There are 3 ways you can apply for a credit limit increase:
    • Call our call centre on 08610 66639, or;
    • Go into any Mr Price, Mr Price Home or Mr Price Sport store, and ask an in-store associate to assist you with completing a credit limit review form, or;
    • Login if you are already a user, or register as an online user on this website, and apply online;

What are the secure account services available to me as an account holder?

You can view secure statements, payments, purchase details, balances, view your credit limit, update your account details and request a re-rating to increase your credit limit.

What does “Invalid Email address / Cell Phone Number and Password combination.” mean?

This error occurs when you try to log in with an email address and password combination that does not match our records. Use the “Forgotten your password?” link to request your password to be sent to you should you have forgotten it.

What happens if I forget my password?

Enter your email address into the login page, click on “Forgotten your password” and your password will be emailed to the email address specified (should the email address exist on our records).

What is the “Open New Account” page for?

If you do not have an existing account and would like to apply for one, you can apply using this facility.

What is the “Register” page for?

Before you can gain access to the secure account services you must complete the online registration form to be able to view statements, purchases and payments.

What is the login page used for?

Existing account holders can access the secure account services from this page using the email address and password they supplied when they filled in the Online Registration form.

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